"Personal Information Protection and Electronic Documents Act" Policy

A-1 Credit Recovery & Collection Services Inc. (A-1 CRCS) gains access, through its customers, to sensitive information which is required for A-1 CRCS to provide debt collection services to its customers.

A-1 CRCS limits the amount and type of personal information it collects. A-1 CRCS will only collect information required for its business operations;

A-1 CRCS will only use information for the reasons it was collected and will not willfully disclose this information to third parties unless duly authorized to do so or as required by law;

A-1 CRCS will store all information in its care in a secured fashion, whether electronic or paper based. A-1 CRCS will restrict access to those employees who specifically and lawfully require the information for the purposes of performing their duties;

A-1 CRCS will maintain personal information for as long as A-1 CRCS believes it is necessary to fulfill the purpose for which it was collected and as required by applicable laws. A-1 CRCS will proceed to securely dispose of any information that is no longer of value to A-1 CRCS in its completion of its business activities;

A-1 CRCS will take all reasonable steps so that customer information is accurately maintained, complete and up to date as is necessary to fulfill the purposes for which this information is to be used;

A-1 CRCS will take reasonable measures so that customer information is protected by the appropriate security safeguards as required by the sensitivity level of the information maintained;

A-1 CRCS will not sell any customer information;

A-1 CRCS will be receptive and open to customer concerns regarding our policies and procedures that apply to the management of the customer information!

A-1 Credit Recovery & Collection Services Inc.
3200 Dufferin St., Suite 205
Toronto, Ontario M6A 3B2
Phone: 416-638-6868
Fax: 416-638-6867
Toll Free: 1-866-537-6868

Hours of Operation:
Monday - Thursday
8:30AM TO 8:00PM
Friday 8:30AM TO 5:00PM

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