ACCESSIBLE CUSTOMER SERVICE PLAN

Providing Goods and Services to People with Disabilities

A-1 CREDIT RECOVERY AND COLLECTIONS SERVICES INC. is committed to excellence in serving all customers including people with disabilities.

Assistive devices:
We will ensure that our staff is trained and familiar with various assistive devices.

Communication:
We will communicate with people with disabilities in ways that take into account their disability.

Service animals:
We welcome people with disabilities and their service animals. Service animals are allowed on our premises that are open to the public.

Support persons:
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Training:
A-1 CREDIT RECOVERY AND COLLECTIONS SERVICES INC will provide training to employees, volunteers and others who deal with the public.

Individuals in the following positions will be trained:
Collection agents, managers and key administrative staff.

This training will be provided to staff within 3 months of employment.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard's plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

All feedback, including complaints, will be handled verbally on premises or by calling-1-866-537-6868 or through our website www.a1crcs.com. Customers can expect to hear back within 14 days. Modifications to this or other policies of A-1 CREDIT RECOVERY AND COLLECTIONS SERVICES INC that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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