ABOUT A1 CREDIT RECOVERY & COLLECTION SERVICES

From 1990 to 2007 the accounts receivable industry has undergone record breaking merger and acquisition activity. With this unprecedented consolidation, small and mid-sized creditors were finding their portfolios under-serviced due to their shrinking revenue contribution at their new larger agency partners.

Recognizing this industry trend, the founders of A-1CRCS built a state-of-the-art call center in 2006 and targeted this under serviced market. We are dedicated to differentiating ourselves by delivering high levels of service and performance to mid-market customers that is typically reserved for the largest clients in the industry.

This singular dedication to an under-served market has allowed A-1CRCS to expand quickly. Unparalleled performance on a client by client basis is our hallmark. Today A-1CRCS provides its clients with the expertise, technology and compliance that is required to drive results while keeping a close eye on even the smallest details.

A-1CRCS is committed to the ongoing responsible improvement of the Accounts Receivable industry.

As a high-performance, service-oriented organization, A-1CRCS provides quality services in a timely and cost-effective manner. We recognize that we will be successful in creating this service-oriented environment only through the efforts of all employees working together to achieve out mutual goals and objectives.

We are committed to providing our employees with fair and competitive wages and benefits in a workplace that is diverse, productive, professional and customer-focused. We operate our facilities in such a way that the health and safety of our employees and the public are uncompromised. Furthermore, we recognize the need to comply with all laws and regulations, adhering to the spirit, as well as the letter, of such laws.

From time to time, certain employees may have individual or group concerns that we will need to address. Toward that end, we recognize our employee's rights to engage in or refrain from participation in 'concerted activities'. We respect the informed choices our employees make.

Our dealings with employees, whether represented or speaking on their own behalf, reflect the belief that frank and honest communications, mutual respect, dignity, courtesy and employee involvement foster an innovative and creative environment where service excellence and productivity can be rewarded. We are concerned about our employee's safety and security. We administer our employment practices in a non-discriminatory fashion.

We believe the fulfillment of this positive employee relations philosophy creates an environment of mutual respect and cooperation, recognizing the dignity of every employee, which allows us to achieve the objectives and success we all seek.

A-1CRCS is a member in good standing with the following groups and organizations:

PCI compliant.

The Association of Credit & Collection Professionals

The Canadian Society of Collection Agencies.

Credit Association Of Greater Toronto
A-1 Credit Recovery & Collection Services Inc.
3500 Dufferin St., Suite 403
Toronto, Ontario M3K 1N2
Phone: 416-638-6868
Fax: 416-638-6867
Toll Free: 1-866-537-6868

Hours of Operation:
Monday - Thursday
8:30AM TO 8:00PM
Friday 8:30AM TO 5:30PM


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